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Last updated: 11 October 2026
Every Uhoh Studio piece is carefully packed before it leaves us. This policy sits alongside your rights under the Australian Consumer Law (ACL), and nothing in it limits those rights.
Damaged, faulty or not as described
If your piece arrives damaged (including broken glass), faulty, or significantly different from its description, email info@uhohstudio.com within 48 hours of delivery with:
Please keep all packaging until we've resolved your claim. Depending on the issue, we'll offer a repair, replacement or refund, as required under the ACL.
Change of mind
We don't offer refunds or exchanges for change of mind, so please choose carefully. Check the dimensions on each product page, and email us before ordering if you're unsure about size or placement. This doesn't affect your rights under the Australian Consumer Law if an item is damaged, faulty or not as described.
How to make a claim
Email info@uhohstudio.com with your order number and details. Please don't send items back without contacting us first.
Refunds
Approved refunds go back to your original payment method. Please allow 5–10 business days for your bank to process them.
Custom pieces & gift cards
Custom or commissioned pieces and gift cards are non-refundable unless required by the ACL.
